Social Media is...

Social Media is, blogs, social networks, wikis, podcasts, RSS, mashups, flickr, technorati, linkedin, twitter, facebook, friendfeed, second life etc.

Social Media is really a conversation that is powered by blogs, social networks, wikis, podcasts, RSS, mashups, flickr, technorati, linkedin, twitter, facebook, friendfeed, second life etc.

Social Media is a conversation between employees, customers, investors, generally people.

The Social Media conversation is not organized



not controlled


and not on message


The conversation is vibrant, emergent, compelling, and full of insight. To join the conversation, we need to be present. We begin by listening. If we listen we will learn.